General Support

We provide free support for all users, and we reply to most inquiries within 24 hours. Email our tech support staff at Please include the following information in the text of your message:

• Your Name
• Phone Number
• Product In Question
• Serial Number Of Product
• Inquiry
• Your System Specifications (Processor, OS, RAM, etc.)

Product Activation

To activate your product, please follow the directions provided in the email sent to you upon your initial purchase.

Directions for installation can be found here.

For additional assistance, please consult the tutorials on our videos page or email our support staff at

Manuals, Updates, and Downloads

A comprehensive manual (in .pdf format) is available on the Documentation page. Be sure to check this site frequently for software updates and additional content.


Vi-elements is dedicated to crafting boutique virtual instruments for the discerning audio professional.

Our goal is to create the most musical and natural-sounding sample libraries in existence.

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